Pine & Purpose Organizing Contract, Terms & Service
I appreciate your interest in professional organizing services with Pine & Purpose Organizing.
Please contact me for further information at samanthajreith@gmail.com or (651)-500-5055.
Please note: “you”/”your” refers to the client, “I”/”my”/”me” refers to Samantha Reith as a representative of Pine & Purpose Organizing, and “job site” refers to the location at which organizing will take place.
|Privacy & Confidentiality|
Given the sensitive nature of the work I do and the high level of trust my clients place in me, I assure your absolute privacy when working with me. I adhere strictly to a code of ethics emphasizing confidentiality, honesty, and integrity.
I may take or request photos of the job site for consultation/estimation purposes, but I will never share them (i.e. for promotional purposes) without a signed photo release document indicating your permission. I always suggest that you take “before + after” photos for your reference and inspiration.
|Service Area & Restrictions|
I primarily serve clients within (20) miles of my South Lake Tahoe, California office. Travel outside of this service area is subject to a travel fee.
I reserve the right to withdraw from an organizing project at any time if the project involves perceived unsafe working conditions, if clients are in breach of their agreement with me, or if I cannot render the services requested by a client through no fault of my own.
I require that clients remove and secure firearms, ammunition, and any fireworks/explosives from work areas before work begins.
|Hiring Pine & Purpose Organizing Professional Organizer| - (Samantha Reith)
When I receive an inquiry, I aim to reply via text, phone call, and/or email within 48 hours. We may speak on the phone to go over your organizing project and goals, and the next step is to schedule a (60)-minute consultation for you to walk me through your residence or commercial space. The consultation may be conducted in person or virtually, using a service such as Google Meet or Zoom, depending on scheduling, weather, and/or distance constraints. After you have shown the areas within your space where you would like to have organizing services provided, we will sit down and go over any questions before we proceed to schedule a session.
If you wish to schedule, I require payment upfront and a signed contract before beginning work. Some clients opt to pay by hourly session, and others select a package and pay in full so we can reserve all projected organizing hours in my calendar.
|Description of Services & Rate|
In-Home Organizing | On-site Commercial Organizing
-Base Rate: $75/hr for 1 organizer
-Consultation: $50 (Consultation fee waived if a session is purchased and paid in full the same day an in-person consultation is provided.)
-Single Session: $225
A session consists of (3) hours of hands-on work in your residential or commercial space. The fee also includes any additional time spent, on planning, creative design, or written organizing systems/solutions for your project, arranging appointments with other service providers, and hauling one carload of items to donate per session.
Please note: I do not haul recycling, hazardous materials, or any items that are wet or exposed to mold/mildew/pests or that could be considered dangerous to my safety. I will haul trash to the South Tahoe Refuse Co. Inc. for a fee. I am happy to research and discuss options for items and materials I do not take during paid session time. I will not transport you or your personal property (i.e. items you have not agreed to donate) in my vehicle.
I require each session to be paid upfront in full. All sessions are non-refundable except under the terms outlined in this agreement. A session must be scheduled in advance.
In-Home Organizing | On-site Commercial Organizing- Package Pricing:
-Package Discounts:
-Package Rate: 1 Organizer
Consultation | $50 (Consultation fee waived if packages are purchased and paid in full the same day an in-person consultation is provided.)
4+ Sessions (10% discount) | $270
12+ Sessions (20% discount) | $720
All of the above of a Single Session applies to packages. Larger or custom packages may be designed to meet your needs decided during a personal (1) Hour Consultation
I require packages to be paid up-front in full. All packages are non-refundable except under the terms outlined in this agreement. The sessions that comprise a package must be scheduled in advance.
|Rescheduling & Cancellations|
If you need to reschedule a session, please provide at least (24) hours advance notice so that other clients may take advantage of the available time. I appreciate your respect for my time as a small business owner. A cancellation fee of $100 may be charged at my discretion for abuse of this cancellation policy.
If I need to reschedule a session, I will provide you with the same courtesy of at least (24) hours' notice.
Session(s) must be rescheduled within (1) calendar year from their original scheduled date, or the cost of the session(s) will be forfeited.
Any cancellation without intent to reschedule is non-refundable except under the terms provided in this contract.
|Methods & Terms of Payment|
I book what you pay for, whether that be session by session or a package at a discounted rate. You will be invoiced, and payment is due, before service. I accept payment by cash, Venmo or any major credit card via Square. There will be a charge of $35 for insufficient funds, as well as additional collection and/or legal fees to compensate for overdraft charges and unpaid account balances.
|Expenses|
I aim to provide an all-inclusive, luxury organizing experience, without a la carte pricing. However, the following additional costs may apply to your session or package price:
|Supplies|
You are never required to purchase organizing products, and I love to “shop your house” to repurpose bins, baskets, jars, etc. you already have. In some cases, additional supplies may be useful or desired and recommended. Examples include file folders, lazy susans, matching storage containers, shelving, baskets, bins, jars, etc. Written product recommendations are included with all sessions/packages when a client requests that they are interested in implementing new storage supplies during project consultation. We will discuss your budget in advance, and you are responsible for the cost of all agreed-upon supplies and the cost of shipping and/or delivery if applicable. You are responsible for purchasing suggested organizing supplies yourself. I will not purchase any items for you and I will not invoice you for any organizing supplies that you wish to have purchased for you. I require the client to purchase the organizing supplies themselves and/or have them directly shipped to you.
Please note: I carry a P-Touch Cube label maker, and labels printed during your session are included in your session/package price. Custom labels (Cricut.) may incur an additional cost.
|Shredding|
I carry a personal paper shredder and will shred papers if under the bulk amount of 100 sheets of individual paper. If there are over 100 papers in bulk I will haul papers to a shredding service for you as part of the one carload of items per organizing session and invoice you for shredding at a rate of $2/lb.
|Travel|
Any travel to a job site more than (20) miles one way from my office in South Lake Tahoe, California is subject to a flat $20 fee per session up to (40) miles. If a job site exceeds (40) miles it is an additional $15 for every 10 additional miles. I will invoice you for travel fees.
|Parking|
If free parking is not available, I will invoice you for any accrued parking fees.
|Other Service Providers|
You are responsible for hiring and contracting any additional service providers (i.e. closet installers, interior designers, handymen, junk removal services) directly. I will provide recommendations and referrals upon request and coordinate with any other providers hired/contracted by you to support the completion of the organizing project. I take no responsibility, and you agree to hold me harmless, for the actions and performance of other service providers
|The job site|
You acknowledge control of the job site and agree to provide me with access to the job site for the duration of the organizing project. You agree that you have an active dwelling (homeowners/DP/renters/commercial liability) insurance policy for the job site. You agree that your dwelling policy is the primary policy for any property damage claim. You agree to waive subrogation against Pine and Purpose Organizing (or its insurance) for any claims paid by your dwelling policy.
I recommend that you have an independent appraiser walk through your home to determine which items should be appraised and that you schedule any such items on your home insurance or commercial insurance before beginning In-Home or Commercial Organizing sessions.
|Performance & Delivery Guarantee|
It is important to also make time in your schedule to be able to focus on our initial consultation session. Please make arrangements in advance for childcare if needed, handling incoming phone calls, re-directing visitors, and safely containing pets so that sessions are not interrupted and provide me with the most efficient and safe work environment. Please also ensure everyone in your household is aware that I will be working in your home, though we will not touch their items without their expressed permission. You may be the sole client, or you and a spouse, child, or other family/household member. Any person over the age of 18 who wishes to work with me during a session must read and sign a contract; any minors must have a guardian read and sign on their behalf.
|Reasonable Care|
I will exercise reasonable care in the performance of all of my duties. I will not accept responsibility for any damage to your personal property that is not the direct result of my gross negligence. If applicable, you are responsible for providing a list of specific items you do not want to have me touch or move.
I will not discard any item without your permission. I am here to help you make decisions, but the final decision always lies with you; thus, you are responsible for any loss or damage resulting from the discarding or destroying of any papers or personal effects. You agree to make final decisions about the disposal of items.
In the fulfillment of my organizing services, you agree to hold me harmless and permit my discretion in the removal and disposal of papers, files, and/or other property belonging to you. I will provide a receipt for donated items upon request, but can not guarantee the amount of any tax deduction you may claim.
I agree to implement the proposed solutions within a reasonable period, as discussed with the client, and for the agreed-upon price.
|Cleaning|
There is no need to clean or pick up before an organizing session. Although, I am not a cleaning service, but I can help you spot-clean empty shelves, drawers, and other spaces (with YOUR supplies) as we go as long as it pertains to the organizing project directly. It often works well to schedule appointments with a house cleaner after organizing sessions (or once a project is complete) as tidy spaces allow for ease of cleaning. In some cases, if I feel that I will not be able to perform my organizing services to the best of my ability, I will recommend a home cleaner to clean your residential or commercial space before the project begins to ensure that you are receiving the full value for your session’s cost.
|Client Satisfaction|
I strive to meet a 100% client satisfaction level. It is my responsibility to analyze your situation, teach you appropriate new skills, and help you make the changes you want within your home. If I fail to meet any realistic expectations, I will schedule a complimentary session of (1) hour to make any necessary adjustments.
|Your Responsibilities|
Intellectual Property Rights
You acknowledge my intellectual property rights and agree not to violate them in any way.
|Compensation Terms|
You agree to all compensation terms: payment upfront, methods of payment I accept, additional expenses, and insufficient funds fees/costs of collection.
|Aggregate Liability|
You agree to limit aggregate liability to the amount of fees charged.
|Claims|
All claims must be submitted in writing within (7) business days of completion of the organizing project. Letters describing in detail what work or parts of the project were not completed or satisfactorily executed should be emailed to:
Samantha Reith
Failure to claim within (7) business days implies that you fully accept the completed work.
If, after I have returned to address any issues for which you have made claims, you remain dissatisfied, the unused remainder of a session or package (if any) will be refunded. At no time will a refund be given for work completed.
|Business Hours|
My regular business hours for consultations and live services (In-Person Organizing and Virtual assessments) are as follows:
By appointment only. You may schedule a session either by email, text, phone call or by using my online scheduling site when the service becomes available at: www.pineandpurposeorganizing.com
My typical session times vary depending on specific times or year/season and typically but not subject to are between 9 am-6 pm, accommodations may be made within the above specified hours. I am available to respond to calls and messages between 8 am - 5 pm unless of the specific client I am doing an organizing project for, communication will be responded to until 6 pm. I will reply to correspondence sent outside of these hours on the following working/business day or within 48 business hours.
|Testimonials|
Testimonials and reviews are the lifeblood of a small business, and I truly appreciate your feedback. In providing a testimonial or review, you permit me to use, without remuneration, your testimonial in my marketing materials, which may include print and online advertising. Your testimonial may be edited for clarity or brevity. You will be identified by first name and last initial (i.e. Carrie B.) or an alias by requested. I warrant that at no time will your testimonial or name be used to promote unlawful or morally objectionable activities including, but not limited to: sending unsolicited emails; activities designed to defame, embarrass, harm, or abuse third parties; or hate crimes of any kind. Your personal information will never be sold or distributed.
|Important Legal Information|
These terms are subject to change without notice.
An agreement with you is not transferable to any other parties.
The foregoing terms and conditions are governed by the laws of the State of California. Any legal action(s) related to this contract, its usage, and any agreements with my clients may only be brought forth in courts located in South Lake Tahoe, California.
Please sign below the following. Signature(s) must be obtained before beginning work with no exceptions.